Driving the digital engagement of your most valuable customers.

Hi, I'm Piotr Ney, CEO 

I am proud to lead an expert team of digital architects and challengers at Doctor Ney Ltd.

For over 35 years, I have been designing next generation products and services, while enhancing customer experience, retention and lifetime value in the BFSI, telco and utility sectors.

Our team of pragmatic yet visionary CX specialists delivers not just sector-leading 'customer excellence' - we work with you to actually monetise it! Our unique, evidence-based approach leverages emergent digital technology and behavioural science to greatly improve customer loyalty, advocacy, revenue and ROCXI.

We research, identify and engage the customers who really matter. We deliver emotionally rewarding, memorable and seamless omnichannel journey, while slashing opex through agile, lean and digital-first customer engagement models. 

Through our Radical Digital™ approach, our team can completely reshape and digitise your operating model, core products and services, to meet the needs of tomorrow's customers, today.